Media

Media Coverage: Have Opinions

While I’m going on about media coverage, here’s the golden rule: have opinions. It’s amazing how many people in business don’t seem to have an opinion on anything. It’s very hard for a journalist to quote somebody if they don’t want commit themselves at all.

The perfect media role is a pundit. If you can spout opinions and succinct analysis on a given topic, you will be like gold to journalists. Your will always be seen as an “expert”. No advertising budget can buy that kind of kudos.

Lawyers can get great media coverage because love arguing. Specialist lawyers can talk about particular business sectors. An economist who isn’t boring (most are) will also be a media star. Private client stockbrokers are in the media because they are used to talking to normal people rather than other bankers. But whatever area you are in, all you need is a few definite opinions to set yourself up above the rest in the media stakes. I don’t mean you have to shoot your mouth off. Measured opinions sound more credible than rants. But I do mean that you have to come off the fence.

I can tell from experience, if you ask 9 out of 10 fund mangers whether they think a particular sector will be up or down in six months time, 9 out of 10 will fail to have an opinion. One wonders why anybody entrusts them with their money, but there you are, that’s how they seem to get by in their profession. The one fund manager out of ten who does speak his mind might be wrong, but he or she will get media coverage. The chances are that nobody will remember what he or she said in six months time, when there will be a new topic to spout opinions on.

Of course blogs are a perfect place to express opinions all day long. I suggest that you start one now.

Another secret of media coverage

A second secret of good media coverage, is to understand that exclusive “scoops” play only a small role in the media. The truth is that journalists and bloggers alike copy each other like mad. It’s unlikely that you are going to start your media coverage with a splash on the front page of the Guardian (unless something has gone badly wrong). Media coverage is viral. You have to start somewhere, usually with quite a small outlet, and hope that your message spreads. It probably won’t at first, so you have to keep trying until it does.

Breaking news almost always begins with the agencies such as Reuters or the Press Association. Most business news isn’t significant enough to cut it there, unless you run a listed company. I’m really discussing here how to get an unknown business known.

Traditional places to start include the diary columns. The Evening Standard’s Londoner’s Diary is a fabulous place for a people story, because all the national editors read it. It’s more likely that a business story will get going in a diary on one of the business / City pages. Local newspapers and radio stations are great places to set a hare running. And now, the whole landscape has changed with blogs.

Blogs are the ultimate viral marketing tool. An interesting story will spread around the blogosphere and eventually be picked up by the big media. But it may take a long time to get known. The best thing you can do is to start now, putting your message out on your own blog, trying to write stuff that is interesting to the outside world (plenty of context), and gently letting other bloggers know about you and hoping to catch their interest.

Occasionally you can boost interest with a PR move such as a survey or a piece of research, or a free trial of a product. In the long term, your company just has to be interesting, which is harder said than done. Most businesses are boring because they get tied up in their self-image, which is always artificial. What they really do is far more interesting than what they like to think they do. It can take a while to uncover that hidden story, but when you find it, tell it.

How to get media coverage

Be Available

BCC viewers have been complaining to Ray Snoddy, presenter of the feedback programme, NewsWatch,
that certain pundits are over-used. In particular, they mentioned Shami Chakrabarti of the pressure group Liberty. Some viewers complained that the unelected Chakrabarti was wielding undue influence in the land. All I can say is that the backers of Libery must be pleased with her.

The editor of the Newsnight programme was hauled in to explain why Chakrabarti and a few other select pundits appeared so often. He mentioned that Chakrabarti was a woman with an ethnic minority background, and that she was a fluent speaker, but this didn’t quite explain why various other white males are so frequently used. The one quality that he kept on mentioning, in each and every case, was that these pundits made themselves available. When the clock is ticking for a deadline, and a speaker is willing to turn up at the TV studio, of course he/she is the one that gets on the air.

A lot of the “secrets” of good media relations seem obvious to me. But whenever I run a media training course (with my friend William Essex) it becomes apparent that people in business often have very little understanding of now the media works.

If you want to project your message, whatever it is, then there is no point in hiring an expensive PR firm unless you are ready to talk to the media yourself. Journalists do not want to talk to the PR company. If you suggest that they should do so, they will become annoyed an make a mental note to annoy you back one day. At best, they won’t call you again, and they may well delete your name from the office contacts list or write a note by your name (”waste of time”). Media opportunities come and go with great rapidity, in a matter of hours, and sometimes minutes. The logic of good media relations means returning a journalist’s call within the hour, and making yourself available to visit the television studio or accept the cameras into your office, albeit at an unsociable time of day.

BBC World Cup over Net

This is good news for me. Our TV is kaput, and my wife doesn’t want to buy another telly until Christmas. I’m not generally a football fan, but it’s hard to stay away from The World Cup. The BBC is to broadcast it over the internet.

Storynory and iTunes

iTunes is a capricious friend, so I hesitate to boast, but I was pleased to log on this morning and find that our Children’s Story Podcast, Storynory is at 21 in the UK Arts and Entertainment Category, just ahead of the Capital Breakfast show with Johnny Vaughn.

But despite having set “Family” and “Education” as iTunes subcategories, we don’t warrant a ranking in those charts. We do, however, appear under Education as a “featured” podcast, rather than in the separate chart. It’s annoying that big Brand Podcasts, such as BMW and Penguin are often plugged on the front page of iTunes under “New and Notable” despite being behind us in the charts.

iTunes Popularity Storynory

If you set the “popularity” ranking in the fourth column of an iTunes podcast search (in the latest versions of iTunes, changing from the default “relevance”,) Storynory comes out top for a search on “children”, ahead of the BBC’s “Big Toenail Clippings” programme. But if you search for “kids” we come nowhere at all, despite having it as a key word and mentioning it in our description. We do, however, come out as number one in popularity for books, ahead of Penguin.

iTunes works in mysterious ways - but as 80% of subscribers use it, it’s THE most important promotion for any podcast - and Podcast Alley etc are far, far behind.

We Media Fringe Podcast

Download this audio podcast

[audio:http://blog-relations.com/audio/wemedia.mp3]

I restored my sanity after yesterday’s We Media conference with a few whiskies at the lively fringe event. Suw Charman was in full flood, laying into the conference - which made me feel a bit better about all the nasty things I said about We Media here on this blog.

There’s a lot of talk about how the Big Media and the Social Media can live together. Well I hope I’m not being indiscreet when I mention that Suw - who is a social media consultant - lives and blogs together with Kevin Anderson who works for the Big BAD Media in the form of the BBC World Service. So who better to tackle the subject of media “cohabitation” than Suw and Kevin?

Mind Numbing Conference

The We Media Conference is quite mind-numbing. At first I thought that what it needed was a break-out zone, where you could get away from the boring speakers and meet interesting people. Now, after hours and hours of this, I think it needs a darkened room where you can lie down with an ice-pack on your forehead, with an intravenous drip of some good whisky.

The main subject is how “We Media” - ie the BBC, Reuters, The Times, The Guardian, can “embrace” citizen journalism and use it to their own ends.

Far from being “We Media” it is “They Media” sitting up on the stage and talking without much knowledge about citizen journalism. For a moment it came alive when they had a blogger on the stage - Rachel North who was inspired to blog by being caught up in the London bombing. The rest has been open-ended and vague. The most cringe-worthy moment came when a “young” 31 year old BBC smarmy presenter introduced some “digital assassins” ie bloggers (some of whom work from the BBC), who sat down at the tables with the old fuddy-duddies so that they could talk to real bloggers. Oh God! That was the most embarrassing moment of any conference I have ever been to. Rightfully, it was heckled by an old Private Citizen in the Dad’s Army mode who somehow got into the conference.

Richard Dreyfuss did the Hollywood, “I’m not a typical star because I care” turn, with his tie loosely pulled to one side, telling us that the young can’t be trusted with “this technology” because they haven’t been properly educated in the meaning of Democracy. Then actors are always repulsive as themselves, even if they are wonderful being somebody else. (The Tin Men will always be one of my favourite films).

Even the survey which kicked off the conference was bogus. It was presented as saying that people don’t trust bloggers to tell the truth - but in fact it turns out that the question was whether people trust bloggers to have the good of society at heart. This is an entirely different question, and it’s a black mark against the BBC that they twisted this.

Helen Boaden, the BBC Head of news who decided to keep reporting that the London Bombs were a power surge on the tube got off lightly. Nobody asked her about it, even though an authentic victim/blogger was on the stage. Helen was asked what blogs she reads,and she named one by her boss and another by a BBC journalist.

There’s no sense here of the variety and liveliness, human warmth/spite, and sheer entertainment of grass roots media. All I can say is thank goodness I didn’t pay to get in. Actually, they could charge people to get out. I don’t think I’m going to be posting any nice thoughts about the BBC until I’ve got over this.

BBC Archive

Mark Thomspon on the BBC Archive - “Can we let the public tag it, comment on it, recommend it?” I think he means the answer to be “yes.” The public must be able to configure the content he says, in the way each user wants. I’m pretty sure he’s talking about OPML - the term I first heard used last week by Kosso, an x-BBC geek who left to set up podcast.com, which will have a highly configerable archive.

BBC’s Mark Thompson

BBC’s Mark Thompson is on the stage at We Media. Definitely most thoughtful Director General the BBC has had for years. He says that new media will shake up the old broadcasters - “It’s a very disruptive phase, and many won’t survive”.

But listening to him on how the BBC will meet the challenge, the main thing that comes across is that he’s asking questions about how to involve “We Media” and hasn’t yet got the answers. But he gives a clue, “neither top up, nor bottom up.”

Here’s how I see it. The BBC won’t be copying Flickr or MySpace as some suggest. It’s not a blog hosting company. That’s “planet bonkers” as the Sunday Times commented. But there will be projects that are directed by the BBC that pull in the public more and more, using their blog posts, audio, video, pictures etc.

The BBC will of course set the agenda. It will cross fertilise TV, Radio, Online, and social media. The public will chip in - but within the parameters of the “programme”. Think Crime Watch. The BBC highlights some crimes, the public ring in and say they saw the guy with scar running down the street last Thursday. It can be faster, but it will also be much deeper in the new media world. Projects can be spread over weeks and months and build up into an archive of BBC journalism and citizen journalism content on a particular subject, with thousands of people contributing. The important part will be how this content is organised, so that it’s user friendly.

We Media - Trust

The We Media survey of trust in the media reports that 25% of people in the USA trust blogs as a news source, 38% don’t.

Jeremy Vine of the BBC presented the results here at the conference, quipping “25% trust blogs - that many?” Actually, I agree with the sentiment, but not the way he intended.

Blogs are only a few years old - newspapers are hundreds of years old - it’s amazing that 25% of people surveyed have seen a blog, let alone trust it. Blogs are gaining ground.

Also, they report that in the UK 51% of people trust the Government, while only 47% trust the media. All it can say is one word - suckers!

BBC’s Seismic shift

Neville Hobson writes that yesterday’s announcement from the BBC represents a “seismic shift” in the way the Corporation sees its role. The World’s largest broadcaster is “re-inventing” itself for the age of participatory media.

I would not go quite so far. It seems to me that the BBC has reached a first stage - outlined by its head of interactive radio, Simon Nelson, in an interview he gave me a couple of months ago - of accepting that “on demand” is a big part of the future. In other words, the BBC will be as much an online-archive of media as a live broadcaster. People will view and listen to content in a variety of ways at a time of their choosing. There will be a massive educational resource on the BBC’s servers, and a historical, social, and above all cultural wealth that can be accessed at any time.

As Simon Nelson said, the realisation that media is for the future as well as the here and now, will effect the way the BBC makes programmes. It makes you focus on the “classic value” of what you are doing. You are not just chasing today’s ratings, but trying to create something that will be appreciated and downloaded in years to come. This is the quality that was so lacking from the BBC in the “multi-digital” era of the remote channel hopper and ten second attention span. I know that Greg Dyke was a hero at the BBC, but when he was in charge, you really did hear people question the reason for its existence all the time. You don’t hear so much of that now. It’s largely because the BBC is thinking about quality again, as well as ratings.

The second thing that is happening - but I think to a much less great extent - is a shift in the meaning of “public service” broadcasting. In the past this has always meant a service for the public. Now it is starting to include a service by the public. We’ve seen it with pictures an videos sent in by the citizen journalists. Now in some slightly unspecified way we are going to see more of it in the BBC’s online services. Next week the BBC is co-sponsoring the “Our Media” conference about participatory media. I think we are going to be hearing a lot more about “Our BBC”. But there is still a lot of figuring out of what that means. It’s something all big media organisations are going through - but it’s fair to say that the BBC is more open-minded and creative about participatory media than most,not least because it doesn’t have to work out how to make it pay.

Perhaps it’s a co-incidence, but every time the BBC’s licence fee is up for renewal, it re-invents itself for the age. When I was there, it was re-inventing itself for the multi-channel digital TV age. This sounds cynical, but perhaps it’s not a bad thing. Imagine that the NHS faced a possible cut in or total annihilation of its budget every ten years. I think it would focus its mind on value for money, and giving the public, not its employees, what they want. They might start to inform and involve the public more in decisions about their own health. If you needed to see a cancer specialist pronto, the “particpatory” NHS would make sure that you did, by hook or by crook. You would hear a lot fewer lectures about “policy”. Your GP would take care to park his brand new BMW with personalised number plates round the back of the surgery where you can’t see it. He might be willing to drive round to see you out of surgery hours, like his forebearers did 30 years ago. He wouldn’t claim to be running a “complex business” just because he employs an accountant.

Sometimes the BBC’s licence fee model backed up by a Public Service remit and a statutory Charter seems out of date, but it provides much needed discipline that is so lacking from the bottomless-pit model of publicly funded services.