The conclusive proof - for me - that Feedburner’s customer service has gone downhill since it joined the Google behemoth in May 2007.
When Feedburner (which does everything for your RSS feed) was still independent, I could post a question on its support formum and receive an answer within half an hour. Even if it was only : “we’re on the case” it gave you the feeling of a great company that cared about its users. The real answer would follow swiftly.
I have a problem that’s bugging the hell out of me. 24 hours after posting the question:
Zilch.
